Terms of Services

These Terms of Service ("Terms") govern your use of our website and the booking of short-term stays with [Your Business Name] ("we", "us", "our"). By accessing or booking through our site, you agree to be bound by these Terms.

1. Booking Terms
  • You must be 18 or older to book a stay.

  • Full payment must be made to secure the booking.

  • Bookings are subject to availability and confirmation.

2. Check-In/Check-Out

  • Check-in time: [Insert time]

  • Check-out time: [Insert time]

  • Late check-out may incur additional charges unless arranged in advance.

3. Cancellation Policy

We follow a Moderate Cancellation Policy:

  • Full refund if cancelled 5+ days before check-in

  • If cancelled less than 5 days before check-in: first night is non-refundable; 50% refund applies to remaining nights

4. Guest Conduct

  • No smoking or illegal activities are permitted on the premises.

  • Only registered guests are allowed to stay overnight.

  • No parties or events without prior approval.

5. Property Damage

You are responsible for any damage or excessive cleaning required. Charges may be applied accordingly.

6. Pets

Unless otherwise stated, pets are not allowed. Please respect our allergy-sensitive environment.

7. Liability

We do our best to ensure the property is safe and as described, but we are not liable for:

  • Personal injury during your stay (unless caused by our negligence)

  • Loss of personal belongings

  • Disruptions beyond our control (e.g., power cuts, weather)

8. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our website and services implies acceptance of changes.

9. Governing Law

These Terms are governed by the laws of England and Wales.

Booking Terms & Conditions

These Booking Terms & Conditions apply when you book accommodation directly with [Your Business Name]. If you book through a third-party platform (e.g., Airbnb, Booking.com), their terms will also apply.

1. Confirmation & Payment

  • Your booking is confirmed once full payment is received.

  • You will receive a confirmation email with check-in details and property information.

2. Identification & Guest Info

  • We may request government-issued ID prior to arrival to comply with UK guest registration laws.

  • You are responsible for ensuring all information provided is accurate.

3. Security Deposit

  • A damage/security deposit of £[amount, if applicable] may be held or pre-authorised before your stay.

  • This will be released after check-out, provided no damages or breaches occur.

4. House Rules

  • No smoking inside the property

  • No parties or loud music

  • No unregistered overnight guests

  • No pets (unless explicitly allowed for your booking)

5. Check-In / Check-Out

  • Self-check-in unless otherwise arranged

  • Strict check-out time applies to avoid late fees or cleaning disruption

6. Cleaning & Maintenance

  • The property will be cleaned before your arrival

  • If maintenance issues arise, we will respond as promptly as possible

  • Please leave the property in a reasonable condition upon departure

7. Cancellation & Refunds

  • Cancellations made 5+ days before arrival: full refund

  • Cancellations made within 5 days: first night non-refundable; 50% refund for remaining nights

  • No refunds for no-shows or early departures

8. Force Majeure

We are not liable for cancellations or interruptions caused by events beyond our control (e.g., natural disasters, pandemics, acts of war, government restrictions).

9. Complaints

We strive to provide a great stay. Please notify us of any issues as soon as possible so we can address them promptly.

10. Contact

If you have questions regarding your booking, please contact us at:
Harrogate Suites, 6 Bramble Drive, Harrogate HG1 4FN
enquiries@harrogatesuites.com