Privacy policy.

Grayson Rose Capital Group, trading as Harrogate Suites (we’, us’ and ‘our’) understands that
your privacy is important to you and that you care about how your information is used and shared online.

We respect and value the privacy of all our customers and everyone who visits our Site and will only collect and use information in a manner consistent with your rights and our obligations under the UK General Data Protection Regulation (UK GDPR) or EU General Data Protection Regulation (EU GDPR).

1. WHO WE ARE

Grayson Rose Capital Group T/A Harrogate Suites
Address: 6 Bramble Drive, Harrogate HG1 4FN
Company Registration Number:15557043
Email: enquiries@harrogatesuites.com

We operate short-term rental properties in the United Kingdom and collect data through our website, booking platforms, and direct communication with guests.

2. WHAT INFORMATION WE COLLECT
WE MAY COLLECT THE FOLLOWING PERSONAL INFORMATION FROM YOU:
A. BOOKING & CONTACT INFORMATION

  • Full name

  • Email address

  • Phone number

  • Home address

  • Dates of stay

  • Names of other guests (if applicable)

B. PAYMENT INFORMATION

  • Billing details

  • Last four digits of payment card (processed securely via third-party payment providers)

C. WEBSITE USAGE DATA

  • IP address

  • Device type and browser

  • Pages visited and time spent

  • Cookies and usage tracking (see Section 7)

D. IDENTIFICATION DOCUMENTS (WHEN REQUIRED)

  • Passport or ID (to comply with local legal requirements or identity verification)

3. HOW WE USE YOUR INFORMATION

We collect and use your personal data to:

  • Process and confirm your booking

  • Communicate with you before, during, and after your stay

  • Provide customer support

  • Send important updates or service-related emails

  • Fulfil legal obligations, such as guest registration (if required)

  • Improve our services and website functionality

  • Market relevant offers or updates (with your consent)

4. LEGAL BASES FOR PROCESSING (UK & EU GDPR)

We rely on the following lawful bases:

  • Contractual necessity: To process bookings and provide services

  • Consent: For marketing emails or cookie tracking

  • Legal obligation: For local guest registration laws or accounting

  • Legitimate interest: To improve our services and ensure site security

5. HOW WE SHARE YOUR INFORMATION

We only share your personal information where necessary, including with:

  • Trusted service providers: Payment processors, email platforms, website hosting

  • Professional advisors: Accountants, legal consultants

  • Government authorities: If legally required (e.g., for tax or tourism compliance)

  • Third-party platforms: If you booked through a channel like Airbnb or Booking.com (data is handled according to their policies)

We will never sell or rent your personal information.

6. INTERNATIONAL DATA TRANSFERS

If we transfer data outside the UK/EEA (for example, for cloud storage), we ensure your data is protected by:

  • Only using providers certified under the UK/EU adequacy regulations or

  • Implementing appropriate safeguards such as Standard Contractual Clauses (SCCs)

7. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies to enhance your browsing experience and analyze site traffic. These include:

  • Essential cookies: Necessary for the site to function

  • Performance cookies: Help us understand usage patterns

  • Marketing cookies: (optional, with consent) for targeted ads or re-marketing

You can manage your cookie preferences via our cookie banner or through your browser settings.

For more information, please see our Cookie Policy.

8. DATA RETENTION

We retain personal data only as long as necessary:

  • Booking records: 7 years (for accounting and legal compliance)

  • Marketing data: Until you unsubscribe

  • Website analytics: Typically anonymized after 26 months

9. YOUR RIGHTS

Depending on your jurisdiction, you have the right to:

  • Access the data we hold about you

  • Correct or update inaccurate information

  • Delete your personal data (where legally permissible)

  • Object to or restrict processing

  • Withdraw consent at any time (e.g., unsubscribe from marketing)

  • Lodge a complaint with a supervisory authority (e.g., ICO in the UK)

To exercise any of these rights, contact us at enquiries@harrogatesuites.com

10. DATA SECURITY

We implement robust technical and organisational measures to protect your data:

  • SSL encryption

  • Firewalls and secure server hosting

  • Role-based access control

  • Regular system updates and security audits

11. CHILDREN’S PRIVACY

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us, and we will promptly delete it.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in law or practices. The latest version will always be available on our website with the “last updated” date.

13. CONTACT US

If you have questions about this Privacy Policy or how your data is handled, you can reach us at:

Email: enquiries@harrogatesuites.com
Phone: +44 (0) 7894952076
Mail: Harrogate Suites, 6 Bramble Drive, Harrogate HG1 4FN